Communication is key to success:
Communicating with customers is essential for business success.
Commencing Coach charters Australia in 2002, Karl & Josephine designed the business to be customer focused from the outset. Determining their strategic business objectives the business is supported by the following principles:
To be fully accessible to customers : Coach charters Australia is always open for business and is operational 24/7. Office calls are diverted after business hours to ensure customers can reach a transport specialist to answer any questions. Contactability is essential for their client base to ensure confidence in the services they are receiving.
Responsive to customer's needs : Clients can be certain that their needs and requests will be addressed as soon as possible. Change requests, cancellations, emergencies, detours and additional services can all be managed and incorporated into your transport services easily and without fuss.